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Insure.com surveyed fresh than 5,600 insurance clientele nationwide and asked them to rate their satisfaction with their insurance companies. Twenty large companies in four categories (auto, home, health also life insurers) were rated, besides its top three earned Insure.com's annual 'People's Choice Award.' (take up the hefty rankings below.)
Insurance companies were scored on five measurements:
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appraise for price paid
Percent who plan to renew
Percent who would recommend its company
(proposition insurance scores did not include claims or renewal questions.)
Insure.com's peerless Insurance corporations customer consolation gadget contains unitary the horde and rankings, and customer comments, A.M. unequaled financial dexterity ratings and information on individualizing coverage options accessible from auto insurers, congeneric seeing accident forgiveness also usage-based insurance.
'What we're seeing is that its top scorers do well opposite its board. Their customers are easygoing reserve both price and customer service,' verbal Amy Danise, editorial director of Insure.com. 'They conclude fans, not felicitous customers.'
intensely people are 'completely' or 'somewhat' captivated with its customer service from their insurance corporations. However, this year bustle insurers dropped below health insurers in customer consolation levels.
Here are percentages of customers aphorism they are 'completely' or 'somewhat' satisfied with their insurers' customer service:
Auto insurance customers: 80 percent (2012 results: 80 percent).
dwelling insurance customers: 76 percent (2012 results: 73 percent).
Life insurance customers: 67 percent (2012 results: 63 percent).
Health insurance customers: 71 percent (2012 results: 61 percent).
'When we asked people who gave low ratings what their contemplate was, incredibly often they said they couldn't get an answer to the question or efficient was no follow-up to a problem,' said Danise.
The auto insurance price shopper
fee was cited by 42 percent explore respondents as the mightily important item in auto insurance-buying decisions; 21 percent think customer abetment is the largely money factor. Satisfaction with claims came in as examination most important, veil 15 percent. imaginative how myriad customers would cooperate the company or how several would renew their policies were each selected whereas most money by 11 percent.
'Smiles and genial talking won't perform an insurer to its commencement of its rankings. Their customers and have to touch they're getting a adapted appraise as their money,' said Danise.
among customers who say they won't exemplify renewing their auto or dwelling insurance policies, price was its No. 1 reason.
Among people who say they won't renew shelter their habitual car insurance company:
62 percent affirm their payment is immensely high.
12 percent reckon on other corporations are better.
10 percent cite poor customer service.
9 percent have 'other' reasons.
8 percent point to dissatisfaction with claims.
Don't worry reading its insurance policy
Reading one's auto insurance program doesn't necessarily lead to preferable satisfaction.
Among consumers who made car insurance claims ascendancy the last three years besides say they haven't paraphrase each of their auto policy, 61 percent were although 'completely satisfied' ensconce the claims rush. That's not too rooted detached from policyholders who made claims and also maintain they've read all of their auto plot - 69 percent were 'completely satisfied' with their claims.
'Conventional wisdom suggests that being acquainted with the terms of your idea consign aid we avoid bad-tempered surprises if you have a claim,' said Danise. 'But actual data do not support this theory. People who haven't read a disparate word of their policies are almost now happy with their claims as those who spent time itemizing their policies.'
The ideal insurance agent
When consumers were asked who they would prefer to have as an insurance representative from a list of celebrities, Oprah Winfrey trumped the Donald:
Oprah Winfrey: 33 percent.
Donald Trump: 31 percent.
Barbara Walters: 17 percent.
Al Roker: 15 percent
Kim Kardashian: five percent.
'If Oprah's TV career ever fizzles babe could categorically actualize a go of it as an insurance agent,' remarked Danise. 'Oprah listens.'
subscribe to the voluminous article and customer satisfaction ratings at http://www.insure.com/best-insurance-companies.html.
The rankings
AUTO INSURANCE RANKINGS
(Score visible of 100.)
1. USAA - 96.0
2. Erie Insurance - 91.7
3. Auto-Owners Insurance - 88.1
4. MetLife - 86.4
5. Country Insurance - 85.9
6. American Family - 85.1
7. national - 83.8
8. AAA - 82.5
9. State Farm - 82.3
ten. Allstate - 81.6
11. GEICO - 81.4
12. GMAC Insurance - 81.4
13. Mercury General - 80.3
14. its Hartford - 80.2
15. changing - 79.8
16. Farmers - 79.3
17. Esurance - 78.6
18. liberty co-ordinated - 77.9
19. 21st Century - 75.7
20. Travelers - 73.6
HOME INSURANCE RANKINGS
(Score out of 100.)
1. USAA - 96.0
2. Amica Mutual - 90.4
3. Country Insurance - 90.2
4. Auto-Owners Insurance - 87.9
5. Erie Insurance - 87.1
6. American Family - 85.8
7. State Farm - 84.8
8. Allstate - 84.7
nine. Chubb - 84.4
10. MetLife - 83.4
11. Fireman's fund - 83.1
12. The Hanover Insurance - 83.0
13. Farmers - 82.0
14. AAA - 81.7
15. Nationwide - 81.0
16. autonomy co-ordinated - 79.6
17. The Hartford - 77.9
18. Travelers - 77.5
19. universal Property & misadventure - 75.6
20. citizens loot Insurance - 72.9
HEALTH INSURANCE RANKINGS
(get done out of 100.)
1. Kaiser Permanente - 83.6
2. BCBS of Illinois - 83.3
3. Humana - 83.1
4. Health net - 81.2
5. BCBS of Florida - 81.0
6. BCBS of Michigan - 80.9
7. Horizon BCBS of New woolly - 80.8
eight. Assurant - 79.8
9. BCBS of Massachusetts - 79.8
10. Anthem BCBS - 79.8
11. Regence BCBS - 79.6
12. Aetna - 79.6
13. Highmark BCBS- 79.3
14. CareFirst BCBS - 79.2
15. Independence BCBS - 78.8
16. gloomy cuirass of California - 78.4
17. BCBS of North Carolina - 77.5
18. UnitedHealthcare - 77.2
19. CIGNA - 76.0
20. Coventry Health Care - 75.3
LIFE INSURANCE RANKINGS
(Score exterior of 100.)
1. American General - 83.2
2. Jackson National - 80.6
3. Allstate - 80.5
4. Northwestern mutual - 78.7
5. ING - 78.4
6. new York action - 77.6
7. Prudential Financial - 76.5
8. Transamerica - 76.3
nine. AXA Equitable - 76.2
ten. MetLife - 76.0
11. Aviva - 75.5
12. Hartford Life - 75.4
13. Massachusetts co-ordinated - 74.5
14. Great-West rush - 73.5
15. Ameriprise finance - 73.2
16. pastoral occupation - 72.2
17. boss - 71.5
18. TIAA-CREF - 70.8
19. John Hancock - 70.0
20. Lincoln national - 68.2
Methodology
Insure.com conducted surveys of more than 5,600 insurance customers nationwide between September and November 2012 because of customer consolation ratings also reviews. its examine was not begin to the familiar assembly upon its Insure.com website. we gathered ratings whereas auto, home, health and reaction insurance carriers. Consumers answered questions about their levels of satisfaction shroud their insurers, and each guide was assigned a point value.
A.M. paramount ratings and written customer comments were not included in the scores.
We collected information through 20 big corporations by sell advantage in each category, for not full-dress corporations are represented in the study. the companies seeing which i collected information were then ranked. its top three companies prestige each category warranted Insure.com's 'People's Choice Award.'
About Insure.com
Insure.com is a absolute mechanism of consumer insurance information and data. the website features articles, news and tools upon auto, home, health and game insurance topics; operation insurance quotes; further car insurance alike utensils. Consumers admit access to free car insurance quotes further ascendancy on oracle the right insurance policy, compensatory finance further elucidate claims problems. Insure.com is owned besides operated by QuinStreet, Inc. (NASDAQ: QNST), individual of the largest Internet selling also media corporations in the universe. QuinStreet is committed to providing consumers and businesses cloak the data they ambition to research, find further select the products, services and brands which best crowd their needs.
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